RETURNS POLICY

You can return any item purchased on biancaresortwear.com within 14 days of the delivery date.

Returns or exchanges requested beyond this period will not be eligible for a refund.

The handling of returns and shipping costs (including any customs duties) are entirely the customer’s responsibility.

To be eligible for a return, all items must be in their original condition, with all original tags and packaging intact. Merchandise that has been worn, used (washed, soiled, having a strong smell of cigarettes), altered, or damaged will not be accepted. Items sent in dust bags must be returned inside the bags, as this is considered part of the product. Please use the original packaging included in your shipment to return any item.

If you would like to return a product, please follow the instructions below:

Please contact customercare@biancaresortwear.com mentioning:

1. Your order number and the email address associated with the order.
2. Please indicate which item(s) you would like to return and the reason.

If your return request is accepted, we will send instructions with the return address, located in Milan, Italy.

Products sent back to us without first requesting a return will not be accepted. Parcels for which the Customer’s identification (surname, first name, address, and tracking number) is not possible shall be refused.

EXCHANGES

Please note that we can only exchange a product for a different size within the same model. To check the product’s availability, please contact us at customercare@biancaresortwear.com. If the item is in stock, we will ship it to the address from your original order as soon as we receive your return,

Should you be interested in exchanging your product for a different color or style, please return it and place a new order.

REFUND

To be eligible for return merchandise must be returned in full condition in its original packaging, undamaged, unaltered, not worn, with all original tags, accessories, and a copy of the purchase invoice. Merchandise returned by mail to the warehouse will be processed within 14 business days from receipt.

Once your return is approved, your refund will be credited back to the original form of payment and you will receive a confirmation email. If your return does not meet the conditions listed, the package will be sent back to you.

For orders outside of the EU, please be aware that duties and taxes will not be refunded, as these charges are only collected on behalf of your national tax/customs authorities and are not charged by Bianca Resortwear.